The Challenge
Our team was tasked with redesigning the Hart House (University of Toronto) website's recreational resources and activities portal. Our task was to restructure the information architecture of the recreational portal, in order to create a more intuitive user task flow when seeking recreational information.
After the redesign (1)users should be able to easily browse and find recreational classes and activities at the Hart House (2) clearly find the appropriate information and metadata of classes and activities under their appropriate descriptions. (3) sign up for classes/activities and receive instant confirmation and receipt from the website.
The Research
Surveys were distributed to 70 anonymous participants at the Hart House to gain general data and user feedback on their experiences interacting with the current Hart House website. 10 Stakeholders, including staff, students, and members who used the Hart House website were selected for in-depth interview. Users were asked to perform various tasks on the current website, while our team observed. Participants were also interviewed and asked to share their pain points, opinions, and feedback on the current website and expectations for the re-design.
The Design
Based on the data and results received from surveys and interviews, our team designed a low fidelity wire frame addressing main user pain points. The initial prototypes underwent thorough user testing on both previous and new participants.
Feedback from the iterative user testing on the low fidelity prototype was then used to design the high fidelity wire frame, which consisted of functional features and completed graphic design of UI. Participants were asked to perform the same tasks as they have done in previous interviews while our team observed. Final changes were then made based on usability testing.
